The one constant about my professional career is my high standards for excellence, my ability to connect and inspire, and a strong innate sense for business, productivity and leadership.
My first job out of college was with Stouffer Hotels. Within 6 months I was promoted from an entry level manager to department head. Only now, looking back, do I understand that it was my ability to develop and implement systems, inspire and empower my team, and produce strong financial results that allowed this to happen.
The secret . . . My teams could focus on delivering knock your-socks-off service, because effective systems were in place. They had everything they needed to do the routine parts of their jobs. Their energy was focused on serving the guest.
Fast forward 6 years, I’m the youngest General Manager, and one of the few female General Managers, in the Hilton Hotel chain. During my tenure as General Manager, our hotel was Zagat rated #1 in the market for best customer service.